Privacy Policy

1. Introduction

Salesika ("we", "us", or "our") operates the Salesika platform at salesika.com. This Privacy Policy explains how we collect, use, store, and protect information about you and your visitors when you use our Service. By using Salesika, you agree to the practices described in this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect your name, email address, and any other information you provide during registration. Authentication is handled by Clerk.

2.2 Website Content

To train your AI agent, we crawl the website URLs you provide. We process and store text content, page structure, and metadata from those pages in our database to power the chat functionality.

2.3 Visitor Lead Data

When your site visitors interact with the Salesika chat widget, they may optionally provide their name and email address. This data is stored and visible to you in your Salesika dashboard under Conversations.

2.4 Conversation Data

All chat messages between your visitors and the AI agent are stored in our database. This data is accessible to you and used to improve the quality of responses.

2.5 Usage Data

We automatically collect usage data including IP addresses, browser type, pages visited, chat counts, and other diagnostic information to operate and improve the Service.

2.6 Payment Information

Payment processing is handled entirely by DodoPayments. We do not store your credit card or bank account details. We receive transaction confirmation and subscription status from DodoPayments via webhooks.

3. How We Use Your Information

• To provide, operate, and improve the Salesika platform
• To train and run your AI sales agent on your website content
• To store and display visitor conversations and leads in your dashboard
• To process payments and manage your subscription
• To send you product updates, security notices, and support communications
• To enforce our Terms of Service and prevent abuse
• To comply with legal obligations

4. Data Storage and Security

Your data is stored in Neon PostgreSQL databases hosted on cloud infrastructure. We implement commercially reasonable security measures including encrypted connections (TLS), access controls, and regular security reviews.

No method of electronic transmission or storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

5. Data Retention

We retain your account data and website content for as long as your account is active. Conversation and lead data is retained indefinitely unless you delete it from your dashboard or request deletion. Upon account termination, we will delete your data within 30 days, except where retention is required by law.

6. Sharing of Information

We do not sell your personal data. We share information only in the following circumstances:

• Service Providers – We share data with third-party providers who help us operate the Service (listed in Section 7)
• Legal Requirements – We may disclose data when required by law, court order, or government authority
• Business Transfers – In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction
• With Your Consent – We may share information for any other purpose with your explicit consent

7. Third-Party Service Providers

The following third-party services process data on our behalf:

Each provider has their own privacy policy governing their data practices. We encourage you to review them.

8. Visitor Data and Your Responsibilities

When your website visitors interact with the Salesika widget, their messages and any contact details they voluntarily provide are stored in your Salesika account. As the site owner, you are the data controller for this visitor data. You are responsible for:

• Disclosing the use of an AI chat widget in your own privacy policy
• Obtaining any required consents from visitors under applicable privacy laws (e.g. GDPR, CCPA)
• Handling visitor data in compliance with applicable regulations

9. AI Data Processing

9.1 How AI Processing Works

To power the chat widget, Salesika sends two types of data to Google Gemini (our AI provider):

• Your website content — Text extracted from your pages is converted into numerical embeddings (vector representations) by Gemini and stored in our database. This happens during the initial crawl and any subsequent retraining.
• Visitor messages — Each chat message from a visitor is sent to Gemini to generate an embedding for similarity search, and then the message plus relevant website content is sent to Gemini to generate a response.

9.2 We Do Not Train AI on Your Data

Salesika does not use your website content, visitor conversations, or lead data to train, fine-tune, or improve any AI model. Your data is used solely to generate responses for your specific agent. Processing by Google Gemini is governed by Google's Gemini API Terms of Service and their data use policies.

9.3 AI Response Accuracy

AI-generated responses may contain inaccuracies. We recommend you do not use Salesika to provide medical, legal, financial, or other professional advice to visitors. You are responsible for monitoring what your agent communicates.

9.4 Visitor Consent for AI Interactions

As the site owner, you should inform your visitors that they are interacting with an AI agent, not a human. This is required under certain privacy laws (e.g. GDPR, CCPA) and is a best practice for transparency and trust.

10. Cookies

Salesika uses cookies and similar tracking technologies for authentication (session cookies managed by Clerk) and to maintain your preferences. The embedded chat widget uses localStorage to persist conversation history and session continuity across page loads — no cross-site tracking cookies are set by the widget.

11. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access – Request a copy of the personal data we hold about you
• Rectification – Request correction of inaccurate data
• Erasure – Request deletion of your personal data
• Portability – Request your data in a portable format
• Objection – Object to certain processing of your data
• Withdraw Consent – Where processing is based on consent, withdraw it at any time

To exercise these rights, contact us at hello@salesika.com. We will respond within 30 days.

12. GDPR (EU/EEA Residents)

If you are located in the European Union or European Economic Area, you have rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your data includes contract performance (to provide the Service), legitimate interests (to improve the Service and prevent fraud), and your consent where applicable. You may lodge a complaint with your local data protection authority.

13. Children's Privacy

Salesika is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly. If you believe we have inadvertently collected such data, please contact us.

14. International Data Transfers

Your data may be processed and stored in countries other than your own, including the United States. By using Salesika, you consent to the transfer of your information to these jurisdictions, which may have different data protection laws than your country of residence.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by displaying a prominent notice in the dashboard. We encourage you to review this policy periodically. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: